Privacy Policy

1. Introduction

Welcome to Vivgram ("we," "our," or "us"). We are committed to protecting your privacy and handling your data in an open and transparent manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our animal facility management platform.

2. Information We Collect

2.1 Information You Provide

We collect information that you voluntarily provide when using Vivgram, including:

• Account Information: Name, email address, phone number, organization name, job title, and password
• Facility Data: Animal records, room configurations, task schedules, health reports, protocols, and operational data
• Communication Data: Messages, support requests, and feedback you send to us
• Payment Information: Billing details, credit card information (processed securely by third-party payment processors)

2.2 Information Collected Automatically

When you access our platform, we automatically collect:

• Usage Data: Pages viewed, features used, time spent, click patterns, and navigation paths
• Device Information: IP address, browser type, operating system, device identifiers
• Log Data: Access times, error logs, performance data
• Cookies and Tracking: Session cookies, preference cookies, analytics cookies

3. How We Use Your Information

We use collected information for the following purposes:

• Service Delivery: To provide, maintain, and improve Vivgram's animal management features
• Account Management: To create and manage your account, authenticate users, and process subscriptions
• Communication: To send service updates, security alerts, support messages, and respond to inquiries
• Analytics: To understand usage patterns, improve user experience, and develop new features
• Security: To detect, prevent, and address fraud, security issues, and technical problems
• Compliance: To comply with legal obligations, enforce our Terms of Service, and protect our rights
• Marketing: To send promotional materials (with your consent), which you can opt out of at any time

4. Data Sharing and Disclosure

4.1 We Do NOT Sell Your Data

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4.2 Service Providers

We may share information with trusted third-party service providers who assist us in:

• Cloud hosting and data storage
• Payment processing
• Email delivery and communication services
• Analytics and performance monitoring
• Customer support tools

These providers are contractually obligated to protect your data and use it only for specified purposes.

4.3 Legal Requirements

We may disclose your information if required by law, court order, or government request, or to:

• Comply with legal obligations
• Protect our rights, property, or safety
• Prevent fraud or security threats
• Enforce our Terms of Service

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Data Security

We implement industry-standard security measures to protect your data:

• Encryption: Data in transit is encrypted using TLS/SSL protocols
• Access Controls: Role-based access restrictions and multi-factor authentication
• Secure Storage: Data at rest is encrypted and stored in secure, SOC 2 compliant data centers
• Regular Audits: Security assessments, penetration testing, and vulnerability scanning
• Employee Training: Staff are trained on data protection and security best practices
• Backup Systems: Regular automated backups with disaster recovery procedures

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as:

• Your account is active and you continue using our services
• Necessary to provide services, support, and fulfill contractual obligations
• Required by law, regulation, or legal proceedings
• Needed to resolve disputes and enforce our agreements

Upon account deletion, we will delete or anonymize your personal data within 90 days, except where retention is required by law.

7. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your data ("right to be forgotten")
• Portability: Receive your data in a machine-readable format
• Restriction: Limit how we process your data
• Objection: Object to processing based on legitimate interests
• Opt-Out: Unsubscribe from marketing communications
• Withdraw Consent: Revoke consent for data processing

To exercise these rights, contact us at [email protected]

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Essential Cookies: Required for platform functionality and security
• Preference Cookies: Remember your settings and preferences
• Analytics Cookies: Understand usage patterns and improve services
• Marketing Cookies: Deliver relevant advertisements (with consent)

You can control cookies through your browser settings. Note that disabling cookies may limit functionality.

9. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for their privacy practices. We encourage you to review their privacy policies before providing any information.

10. Children's Privacy

Vivgram is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If we become aware of such collection, we will delete it immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including:

• Standard Contractual Clauses (SCCs) approved by the European Commission
• Data Processing Agreements with service providers
• Compliance with GDPR, CCPA, and other applicable privacy laws

12. GDPR Compliance (EU Users)

For users in the European Economic Area (EEA), UK, and Switzerland:

• We process data lawfully, fairly, and transparently
• We collect data only for specified, legitimate purposes
• We minimize data collection to what is necessary
• We ensure data accuracy and allow corrections
• We limit data retention to necessary periods
• We maintain data security and confidentiality

You have the right to lodge a complaint with your local data protection authority.

13. CCPA Compliance (California Users)

For California residents under the California Consumer Privacy Act (CCPA):

• You have the right to know what personal information we collect
• You can request deletion of your personal information
• You can opt-out of the sale of personal information (we do not sell data)
• You have the right to non-discrimination for exercising your rights

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes by:

• Posting the updated policy on our website
• Sending an email notification to your registered address
• Displaying an in-app notification

Your continued use of Vivgram after changes are posted constitutes acceptance of the updated policy.

15. Contact Us